Terms and Conditions
“We” and “us” means Falmouth Uncovered. “Our” and “ours” are implied by extension.
“You” means you or any other person for whom you are purchasing a ticket, or anyone acting on your behalf. “Your” and “yours” are implied by extension.
“Tour” means the event or events for which you are purchasing a ticket, as described on this website, at the time or times and on the date or dates you select via this website.
“Ticket” means the rights of attendance and admission to the tour, in the form of an email delivered electronically via this website.
“Guide” means our appointed representative who is conducting and delivering the tour.
Sale of Tickets
Tickets are sold in the form of an email which contains the details of your purchase, and which is delivered electronically via this website. Please note we do not send out physical tickets.
It is your responsibility to ensure that you provide a valid email address for an email account you have access to, and to ensure that any spam or junk mail filters do not prevent delivery of emails from firstname.lastname@example.org. If you have not received your ticket within a few minutes of purchasing, and have checked spam or junk mail folders, you should contact us. If payment has been received we will be able to resend your ticket.
When customers are unable to book online, tickets can be booked by ringing our phone number. The customer may then pay using physical upon arrival at the tour departure point.
Your information will not be disclosed to any third party and will only be used for the purpose of this website.
We do reserve the right to contact you after your trip to receive feedback in an effort to improve every level of our service. If you do not wish to be contacted please email email@example.com and we will remove you from our mailing list.
Gaining Admission to the Tour
The ticket is issued subject to these terms and conditions.
The tour will begin promptly at the scheduled start time. You are advised to arrive at least five minutes prior to this time, as the guide will not wait for you if you are late.
When you arrive, please present your ticket to the guide, and any other proof of age or concessionary status that may be requested. You may present your ticket in the form of a printed-out paper copy, or on the screen of an electronic device; if the latter, please ensure that your device is charged, and that the ticket has not been deleted from the device (please note that some email applications automatically delete older emails).
The route of the tour includes a staircase and is therefore not accessible for those with mobility issues. An accessible version of the tour is run on a weekly basis. However, if no attendees on these dates require the accessible route, the guide will use the default route instead.
The tour includes topics such as war, violence, homicide, and prostitution. These topics are presented selectively and in a family-friendly style. Any concerns about the suitability of such topics should be communicated before the tour by emailing firstname.lastname@example.org.
Photography, Video and Audio Recording
Photographs you take during the tour may only be used for non-commercial purposes.
Video and audio recordings you make during the tour may only be used for personal, private, non-commercial purposes and must not be made publicly available unless permission is otherwise granted. Please note that the content of the tour is subject to copyright.
We reserve the right to refuse attendance and admission to the tour in reasonable circumstances or to request you to leave the tour, and to take appropriate action to enforce this right.
We reserve the right to cancel bookings in event of a guide's illness, storms or other intense weather events, or any other unforeseen events. On these occasions tickets will be fully refunded.
Loss, Damage, Injury, Death
We cannot be held responsible for the loss of or damage to your personal property during the tour. Please keep your belongings with you at all times.
We shall not be responsible for any death or personal injury during the tour, howsoever caused, save where caused by our negligence or for any other matter for which it would be illegal for us to limit, or attempt to limit, our liability. For example, when the guide crosses a road it does not necessarily mean it is safe for you to do so and you should take all precautions that you would normally.
In the event that a tour has to be cancelled or abandoned part way through, we will not be liable for any accommodation, travel or other costs you incur.
In no circumstance shall we be liable for any indirect, special or consequential loss, including but not limited to loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with this agreement or purchases made through this website, save where such liability cannot be excluded by law.
In any case, our liability to you is limited to the purchase price of the tickets you have purchased.
Section headings are for reference and ease of reading only and do not form part of these terms and conditions.
If any provision of any of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of the terms and conditions shall not be affected.
We may modify any of these terms and conditions at any time by providing the modified terms each time you make a purchase, therefore you should check these terms each time you make a purchase.
All disclaimers, indemnities and exclusions in these terms and conditions shall survive termination of the agreement between you and us for any reason.
English Law governs these terms and conditions and each party submits to the exclusive jurisdiction of the English courts.
Neither party shall be liable to the other to the extent that any liability relates to an event over which that party has no control.
The parties shall not assign this agreement to any other party without the other’s consent.
No part of this agreement is enforceable by anyone who is not a party to it, pursuant to the Contracts (Rights of Third Parties) Act 1999.
These terms do not affect your statutory rights as a consumer.